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This Best-Practice document explores how cutting edge enterprises deal with their wisdom and the way to process wisdom administration (KM) to force innovation.

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In some cases, legal issues confine information sharing in HR systems, and contractors have access to internal systems and sensitive and competitive information. These contractors could potentially provide information to parties outside of the organization. 3M As a part of its library information services function, 3M has several internally developed knowledge repositories and systems. One is the technical skills database, which is used primarily for research and development knowledge. The 3M technical skills database connects 3M employees on a global scale and allows users to search the self-described skills of 3M tech forum members.

They are focused on a particular subject and limited in duration. • They are moderated discussions. A moderator screens all posted messages in advance to ensure that they are germane to the discussion and follow the ground rules. This is simply to ensure that the discussion stays on topic, so as not to waste the time of all the other participants, and remains civil and constructive. • They are all accessible online (where they are archived for future reference) and by e-mail (through a “listserv” distribution list), so that colleagues with limited Internet access can participate.

Customers are increasingly demanding that organizations move away from a product orientation and move toward providing a complete solution. Organizations strive to produce faster, better, and cheaper solutions. Knowledge- sharing activities can lead organizations to the market faster, allow them to better sustain and feed their pipelines, and increase ways to decrease development costs. Millennium Millennium is in a constant race with competition to be the first to market with new drug discoveries.

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