By David J. Dausey, Nicole Lurie, Alexis Diamond, Barbara Meade, Roger C. Molander

A guide of standardized talent assessments to aid public future health firms improve recommendations for trying out their disorder reporting platforms.

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Additional info for Tests to Evaluate Public Disease Reporting Systems in Local Public Health Agencies

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They were created based on standards developed by the CDC (see Appendix G). Every testing level has specific performance criteria. Appendix F contains sample data collection forms that can be used by callers to obtain information during calls for each of these measures. Availability of telephone number Four performance criteria should be collected prior to making any calls to a public health agency. These criteria relate to the availability of an appropriate telephone number for disease reporting.

What did the action officer know about his or her disease reporting system’s surge capacity? 2. What did the action officer know about establishing a three-way call? 3. Could he/she establish a three-way call if necessary? 1. Who is the backup on duty if the action officer is not available? 2. Does the action officer know the name and contact information for the backup? 3. How long would it take the backup to respond to a call? 1. Did the action officer struggle to identify the disease described in the case report?

Trainer – The individual responsible for planning, coordinating, and running training sessions for new callers. Training phase – Phase of exercise development where staff at the testing agency are trained to conduct proficiency tests of public health disease reporting systems. Warm transfer – A call that is transferred directly from a receptionist or answering service at a public health agency to an appropriate action officer. 41 Appendix B. Training Session 1 Materials Training Session 1 Agenda ........................................................................................

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