By Ron Babin, Brian Nicholson

Via a chain of case reports and surveys, the authors learn present sustainability traits in outsourcing and suggest how services should still arrange for expanding client calls for during this zone, suggesting dealers and services can interact to construct profitable outsourcing relationships via collaborative sustainability tasks.

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Extra resources for Sustainable Global Outsourcing: Achieving Social and Environmental Responsibility in Global IT and Business Process Outsourcing

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1 Summary of sustainability survey data collection Data collection period Source Respondent location June 2008– October 2010 CORE Canada July 2009– November 2009 March 2010– April 2010 IAOP Global, with 49% from USA UK 178 Total responses 280 NOA Number of respondents 49 53 Comments Paper survey distributed at training seminars Proprietary IAOP electronic survey Proprietary NOA electronic survey Coding was conducted during May and June of 2009 by examining the provider website for any mention of the sustainability criteria established above.

In our interviews, buyers told us that sustainability credentials were “table stakes” and expected that the providers would be able to demonstrate sustainability credentials. Similarly, we heard that although providers consistently described their sustainability credentials, buyers did not always assess or examine the provider’s credentials. Overall, outsourcing providers appeared to be better prepared than were buyers regarding sustainability standards, with only 6% of providers unsure of which standards they participated in or subscribed to, while 24% of buyers were unsure.

As a result, we conclude that SRO is a niche activity. We note that rural sourcing, especially in the United States, is a type of SRO and appears to be increasing in some markets,42 but broader data on global SRO is just beginning to become available. Conclusion The prominence of outsourcing and sustainability has emerged over the last 20 years. Both outsourcing and sustainability have become increasingly recognized, and the intersection of these two topics will become increasingly important both for buyers and for providers of outsourcing services in the future.

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