By Faridah Djellal

The definition and size of productiveness in providers increases very important conceptual, methodological and strategic difficulties. This ebook goals to supply a serious evaluation of the most debates on productiveness within the area of companies. the 1st half examines the theoretical results of prone specificities at the thought of productiveness and studies the makes an attempt to degree it. the second one half is dedicated to the most determinants of productiveness development and the thoughts to extend productiveness in carrier organizations and businesses.

Show description

Read or Download Measuring and Improving Productivity in Services: Issues, Strategies and Challenges PDF

Similar human resources books

Agile Performance Improvement

Agile functionality development demonstrates the mutual advantages that accrue to the worlds of functionality consulting and agile software program improvement while the values and ideas of either are combined synergistically less than the counsel of practitioners expert in either. The agile functionality development version blends the foundations of human functionality know-how with the frameworks and practices of Agile.

Women at the Top: Challenges, Choices and Change

The actual voices of sixty profitable ladies, determine the demanding situations that they've confronted of their careers and the ways that they've got triumph over them. These comprise a male paintings tradition and reconciling the calls for of labor and relatives. The "glass ceiling" could have moved up a bit, however it remains to be there.

Systems of Innovation: Technologies, Institutions and Organizations

The structures of innovation process is taken into account via many to be an invaluable analytical method for higher realizing innovation approaches in addition to the construction and distribution of information within the economic system. it truly is a suitable framework for the empirical examine of recommendations of their contexts and is proper for coverage makers.

Brand and Talent

Many books speak about model, nonetheless extra approximately expertise, but top companies are understanding their id as a service/product supplier is nearly inseparable from their id as a spot that draws, motivates and merits from thriving expertise. In model and ability, writer Kevin Keohane seems at how businesses can higher speak with humans ahead of, in the course of and after their organization with the corporate.

Extra resources for Measuring and Improving Productivity in Services: Issues, Strategies and Challenges

Sample text

F is the production function. It depends on vector xi of the N inputs and on vector ␤ of the technological parameters. TEi is the technical efficiency of firm i. It can be written TEi ϭ yi րf (xi, ␤), which is the ratio of the observed output to the maximum possible output. 11) Technical efficiency is then TEi ϭ exp(Ϫui). One of the weaknesses of these deterministic frontiers is that they take no account of random measurement errors. Rather, the whole of the distance from the frontier is regarded as technical inefficiency.

They are used mainly in academic studies, but national statistical bodies and, on occasions, firms also use them. More rarely, they may also be used to conduct international comparisons at an aggregated level. We shall confine ourselves here to outlining briefly the general principles of the most frequently used of these non-parametric methods. By far the most commonly used non-parametric method is so-called data envelopment analysis (DEA). Based on linear programming techniques, the DEA method involves the construction of a production frontier equating to best practices in matters of technical efficiency.

The only solution is to stop using this concept in order to evaluate the performance of an individual, a team or an organization. Such a situation may arise first in areas characterized by considerable informational asymmetries where moral hazard comes into play. This is the case, for example, with certain support functions such as maintenance and IT development, and with intellectual design, planning and steering functions. It also arises in areas characterized by strong service relations (particularly social and civic relations).

Download PDF sample

Rated 4.37 of 5 – based on 4 votes