By David Brake
How you deal with your electronic mail impacts your potency at paintings. learn how to make optimal use of your electronic mail software program in order that it allows you to functionality in an geared up demeanour.
Read or Download Dealing with E-Mail (Essential Managers) PDF
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Extra info for Dealing with E-Mail (Essential Managers)
C OMMUNICATING C LEARLY A DDRESSING R ECIPIENTS When writing an e-mail to someone for the first time, it is difficult to know how to address them and how to sign off. ” Signing off with “Regards” is usually considered more informal—only use it if you are friendly with the recipient. 66 Avoid sarcasm or irony in all business e-mails. ▼ SEEKING ADVICE When you are under stress, it is a good idea to get another opinion on the e-mail you have written. Show it to someone who is not involved in the dispute before making up your mind about sending it.
It is a good way to obtain feedback, since customers can reply instantly. However, always ask before adding anyone to your newsletter mailing list. Customer appreciates the quick response and his relationship with the organization is strengthened 79 Responsiblity is delegated to junior Acknowledge a customer e-mail, even if you cannot reply in full immediately. Customer feels angry at being ignored and takes his business away Customer’s complaint lies unanswered 53 F OLLOWING N ETIQUETTE M ANAGING M AILING L ISTS If you regularly contact many people with the same e-mail, consider using mailing list software instead of a regular e-mail package.
However, when you send a file out of the office, make sure it is not too large for the recipient’s computer to cope with. The recipient’s e-mail connection may be through a modem, in which case a file of, say, one megabyte, which took you just a few seconds to send, could take the recipient over 15 minutes to pick up. Some office networks limit the size of attached 48 files they will accept, and some recipients may pick up their messages on a mobile phone, which can be many times slower than a desktop computer.